Privacy Policy
Our commitment to protecting your personal information and respecting your privacy
Introduction to Our Privacy Practices
At therixora.sbs, we recognize that privacy is fundamental to trust and take our responsibilities regarding your personal information seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data under applicable Australian privacy laws and regulations.
We are committed to handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This policy applies to all personal information we collect through our website, consultations, communications, and any other interactions with our services. By using our services, you consent to the collection and use of information as described herein.
Information We Collect From You
We collect various types of information to provide and improve our financial planning consultation services, understand your needs, and maintain effective communication throughout our professional relationship with you.
Information You Provide Directly
- • Contact information including full name, email address, phone number, and mailing address when you inquire about services or engage our consultations
- • Financial information including income details, expense patterns, obligation structures, asset information, and other relevant financial data shared during consultations
- • Personal information including date of birth, employment details, family composition, and life circumstances relevant to financial planning discussions
- • Communication content including messages sent through contact forms, emails, phone conversations, and notes from consultation sessions
- • Preference information including communication preferences, consultation scheduling details, and service-related choices you make during our relationship
Information Collected Automatically
- • Device information including IP address, browser type, operating system, device identifiers, and technical specifications when accessing our website
- • Usage data including pages visited, time spent on pages, navigation patterns, referring websites, and interaction with website features and content
- • Location data including general geographic location derived from IP address for service delivery and compliance with regional regulations
- • Cookie data including information collected through cookies and similar tracking technologies as detailed in our separate Cookie Policy
- • Performance data including website loading times, error messages, and technical issues to maintain and improve service quality and reliability
How We Use Your Information
We use collected information for legitimate business purposes related to providing financial planning consultations and maintaining our professional relationship with clients and prospective clients:
- • Providing consultation services including financial analysis, planning discussions, ongoing advisory support, and responsive communication throughout our professional relationship
- • Communicating with you including responding to inquiries, scheduling appointments, sending service updates, and maintaining regular contact about your consultations
- • Improving our services through analysis of usage patterns, client feedback, consultation effectiveness, and identification of opportunities to enhance service quality
- • Maintaining records including documentation of consultations, analysis performed, recommendations provided, and progress tracking throughout our professional relationship
- • Complying with legal obligations including record-keeping requirements, regulatory reporting, responding to legal requests, and meeting professional standards
- • Protecting our rights including preventing fraud, detecting security issues, enforcing terms of service, and defending against legal claims when necessary
- • Website functionality including maintaining secure access, remembering preferences, analyzing traffic patterns, and optimizing user experience across devices
Our Commitment: We commit to using your information only for purposes disclosed in this policy and in accordance with applicable privacy laws. We will not sell your personal information to third parties or use it in ways materially different from what is stated here without obtaining your explicit consent.
When We Share Your Information
We share personal information only in specific circumstances necessary for service delivery, legal compliance, or business operations, and only with parties who maintain appropriate data protection standards.
Trusted Service Providers
We engage carefully selected service providers who assist with business operations including technology infrastructure, data storage, communication platforms, analytics services, and administrative support. These providers are contractually obligated to protect your information and use it only for purposes we specify, maintaining confidentiality and security standards consistent with this policy.
Legal and Regulatory Requirements
We may disclose information when required by law, regulation, legal process, or government request, or when necessary to protect our rights, property, or safety or that of others.
Anonymized Statistical Data
We may share aggregated, anonymized statistical information that does not identify individual users for industry analysis, research purposes, or business development activities.
Your Privacy Rights
You have significant rights regarding your personal information under Australian privacy law and we are committed to facilitating the exercise of these rights in a timely and accessible manner.
- • The right to access personal information we hold about you and receive copies of data in a commonly used format
- • The right to request correction of inaccurate, incomplete, or outdated personal information we maintain about you
- • The right to request deletion of your personal information subject to legal retention requirements and legitimate business needs
- • The right to receive your personal information in a structured, commonly used format and transmit it to another service provider
- • The right to object to certain uses of your personal information including direct marketing communications and automated decision-making
- • The right to request restriction of processing your personal information in certain circumstances while we verify accuracy or assess objections
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to requests within the timeframes required by applicable law, typically within thirty days of receipt of a verified request.
How We Protect Your Information
We implement comprehensive security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction through technical, administrative, and physical safeguards appropriate to the sensitivity of the information.
Technical Security Measures
- • Encryption of sensitive data both in transit using secure protocols and at rest using industry-standard encryption algorithms and key management practices
- • Secure server infrastructure with firewalls, intrusion detection systems, regular security updates, and monitoring for suspicious activity or unauthorized access attempts
- • Access controls including authentication requirements, password policies, multi-factor authentication where appropriate, and principle of least privilege for system access
- • Regular security assessments including vulnerability scanning, penetration testing, and third-party security audits to identify and address potential weaknesses proactively
Organizational Security Measures
- • Staff training regarding privacy obligations, security best practices, data handling procedures, and incident response protocols to maintain awareness and compliance
- • Confidentiality agreements requiring all employees, contractors, and service providers to maintain confidentiality of personal information they access during their work
- • Incident response procedures including detection, containment, assessment, notification, and remediation processes for potential security breaches or data incidents
- • Privacy by design principles integrating privacy considerations into system design, process development, and business decisions from inception through implementation
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by information type:
- • Active client information is retained throughout the professional relationship and for seven years following relationship conclusion per legal requirements
- • Consultation records and analysis documentation retained for seven years to maintain continuity and meet professional standards
- • General correspondence retained for three years unless longer retention is necessary for specific business or legal purposes
- • Financial information provided during consultations retained for seven years in accordance with Australian record-keeping requirements
- • Marketing preference information retained until you opt out or request deletion of your information from our systems
When retention periods expire, we securely delete or anonymize personal information unless longer retention is required by law or legitimate business purposes. You may request earlier deletion subject to legal retention requirements.
International Data Transfers
While we primarily store and process data within Australia, some service providers may process information in other jurisdictions. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information:
- • Contractual protections including standard contractual clauses approved by relevant authorities ensuring adequate data protection in receiving jurisdictions
- • Adequacy determinations relying on jurisdictions deemed to provide adequate protection under Australian privacy law for international data transfers
- • Service provider vetting including assessment of security practices, privacy policies, and compliance with international data protection standards
- • Ongoing monitoring of international transfers and service provider compliance with contractual obligations and applicable privacy requirements
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality, analyze usage, and improve user experience. Detailed information about our cookie practices is available in our separate Cookie Policy accessible from our website footer.
Types of Cookies Used
- • Essential cookies required for website functionality including navigation, security, form submission, and access to secure areas
- • Performance cookies collecting anonymized data about website usage including page views, navigation patterns, and technical performance metrics
- • Personalization cookies remembering your preferences including language settings, display options, and customization choices across visits
- • Functionality cookies enabling enhanced features including chat support, video embedding, social media integration, and other interactive elements
You can manage cookie preferences through our cookie consent tool or browser settings. Disabling certain cookies may affect website functionality and user experience quality.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technological developments. Updated versions will be posted on this page with revised effective dates clearly indicated.
- • Material changes affecting how we collect, use, or share personal information will be highlighted prominently when you next visit our website
- • Significant changes may be communicated directly via email to active clients using contact information on file in our systems
- • The updated policy effective date will be clearly displayed at the top of this document for transparency and reference
- • Continued use of our services after policy updates constitutes acceptance of the revised terms and practices described therein
We encourage periodic review of this Privacy Policy to stay informed about our information practices and your rights. You can find the current version on our website at any time.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our information practices, please contact us:
therixora
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61 7 6335 7368
Email: content@therixora.sbs
This Privacy Policy was last updated on October 15, 2025
This policy is effective as of October 15, 2025